ELL Communication

Directions to use Volatatia to make calls if a LEP (limited English proficient):

WHEN PLACING A CALL:

1. Dial: 1-423-919-9525.  

2.  
Enter on your telephone keypad or provide the representative:

  • Press 1 for Spanish.
  • Press 2 for all other languages, and speak the name of the language you need or enter the language ID found on table below at the prompt.
  • ENTER ACCESS CODE FOR TENNESSEE HIGH (61506)
  • An Interpreter will be connected to the call.

3. Brief the Interpreter. Summarize what you wish to accomplish, and give any special instructions.

  • ADD THE LEP (limited English proficient) individual to the line.
  • Say "End of Call" to the interpreter when the call is completed.

WHEN RECEIVING A CALL:

  • Use Conference Hold to place the Limited English speaker on hold.
  • Follow Steps 1 through 4 as outlined above.


LANGUAGE 

 ID

Afrikaans

1

Akan

2

Albanian

3

Sign Language (ASL)

4

Amharic

5

Arabic

6

Armenian

7

Adele (Gidire)

8

Assyrian

9

Azerbaijani

10

Azeri

11

Bajuni

12

Bambara

13

Basque

14

Tonga (Chitonga)

15

Belarusian (Belorussian)

16

Bengali

17

Berber

18

Bosnian

19

Bulgarian

20

Burmese

21

Otomi

22

Cantonese

23

Catalan

24

Chaldean

25

Chamorro

26

Teochew (Chaochow)

27

Chavacano(Chabacano)

28

Falam Chin

29

Chuukese (Trukese)

30

Cree

31

Croatian

32

Czech

33

Dakota (Dakhota)

34

Danish

35

Dari

36

Dinka

37

Dhivehi (Maldivian)

38

Dutch

39

English

40

Estonian

41

Ewe

42

Fante

43

Farsi

44

Fijian

45

Finnish

46

Flemish

47

French

48

French: Canadian

49

Fukienese

50

Fula

51

Fulani

52

Fuzhou

53

Ga

54

Gaddang

55

Gaelic

56

Gaelic-irish

57

Gaelic-scottish

58

Georgian

59

German

60

Rohingya

61

Guarani

62

Gujarati

63

Haitian Creole

64

Hakka-Taiwan

65

Hakha Chin (Lai)

66

Hassaniyya

67

Hausa

68

Hebrew

69

Hindi

70

Hmong

71

Hungarian

72

Ibanag

73

Ibo

74

Icelandic

75

lgbo (Ibo)

76

llocano

77

Indonesian

78

lnuktitut

79

Italian

80

Jakartanese

81

Japanese

82

Javanese

83

Kanjobal

84

Karen

85

Kayah (Karenni)

86

Kashmiri

87

Kikuyu

88

Kinyarwanda

89

Kirundi

90

Korean

91

Kosovan

92

Kotokoli

93

Krio

94

Kurdish

95

Kurmanji

96

Lakota

97

Lao (Laotian)

98

Latvian

99

 
 LANGUAGE  ID

Lingala

100

Lithuanian

101

Luganda

102

Luo

103

Lusoga

104

Luxembourgeois

105

Maimai

106

Macedonian

107

Malagasy

108

Malay

109

Malayalam

110

Maltese

111

Mandarin

112

Kaonde

113

Mandinka (Mandingo)

114

Marathi

115

MarshalIese

116

Mien

117

Mirpuri

118

Mixteco

119

Moldovan

120

Mongolian

121

Montenegrin

122

Navajo

123

Neapolitan

124

Nepali

125

Nigerian Pidgin

126

Norwegian

127

Oromo

128

Pahari

129

Papiamento

130

Pashto

131

Patois

132

English: Pidgin

133

Polish

134

Creole Portuguese

135

Portuguese

136

Pothwari

137

Pulaar

138

Punjabi

139

Putian

140

Quichua

141

Romanian

142

Russian

143

Samoan

144

Sango

145

Serbian

146

Shanghainese

147

Shona

148

Sichuan

149

Sicilian

150

Sindhi

151

Sinhalese

152

Slovak

153

Slovenian

154

Somali

155

Soninke

156

Sarani

157

Spanish

158

Arabic: Sudanese

159

Sundanese

160

Susu

161

Swahili

162

Swedish

163

Sylhetti

164

Tagalog

165

Taiwanese

166

Tajik

167

Tamil

168

Telugu

169

Thai

170

Tibetan

171

Tigre

172

Tigrigna (Tigrinya)

173

Toishanese

174

Tongan

175

Toucouleur

176

Tshiluba

177

Turkish

178

Twi (Ashanti)

179

Ukrainian

180

Ulster-scots

181

Urdu

182

Uyghur

183

Uzbek

184

Vietnamese

185

Visayan

186

Welsh

187

Wolof

188

Yiddish

189

Yoruba

190

Yupik

191

Greek

192

Filipino

193

Yunnanese

194

Zapoteco

195

Zarma

196

Rakhine

197

Zyphe

198

Acholi

199


 LANGUAGE  ID

Afar

200

Akateko (Acateco)

201

Anuak

202

Apache

203

Bahdini

204

Bahnar

205

Bantu

206

Balinese (Bali)

207

Bassa

208

Bemba (Chibemba)

209

Benaadir

210

Cebuano

211

Mara

212

Matu (Nga La)

213

Senthang

214

Tedim Chin

215

Chipewyan

216

Dzongkha (Bhutanese)

217

Edo

218

Garre

219

Gen

220

Gheg

221

Gokana

222

Gulay

223

Hiligaynon

224

Hunanese

225

Jamaican Patois

226

Jarai

227

Jingpho

228

Jinyu

229

Juba Arabic

230

Jula (Dyula)

231

Kaba

232

Kamba

233

Kannada

234

Arabic: Yemeni

235

Kazakh

236

Kham

237

Khana

238

Khmer (Cambodian)

239

Kiche

240

Kimiiru

241

Koho

242

Kpelle

243

Krahn

244

Kunama

245

Marka

246

Mbay

247

Mizo

248

Mnong

249

Arabic: Moroccan

250

Mortlockese

251

Napoletano

252

Ngambay

253

Nuer

254

Nupe

255

Chewa (Nyanja)

256

Nyoro

257

Ojibway

258

Palauan

259

Pampangan

260

Masalit

261

Plautdietsch

262

Pohnpeian

263

Rade

264

Pugliese

265

Seraiki

267

Soga

268

Tooro

269

Turkmen

270

Tzotzil

271

Wodaabe

272

Wuzhou

273

Persian

274

Kizigua

275

lsan

276

Zulu

277

Kankanaey

278

Wu

279

Bissa (Busansi)

283

Fujianese

284

Bari (Karo)

285

Brazilian Portuguese

286

Arabic: Egyptian

287

Arabic: Syrian

288

Grebo

289

Maay

291

Mina

292

Usu

293

Abkhazian

294

Mundani

295

Miskito

296

Waray

297

Zou (Zo)

298

 

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